Unrivalled IT Support is a bold claim, but it is the reason that TRILANIT exists today. IT Support was our initial service offering that we started with, and it is a significant cornerstone of our business foundations. ‘Unrivalled’ is the level that our customers tell us that we offer.
Our services are unrivalled because:
We have first class helpdesk systems in place to enable us to ensure customer satisfaction rather than just fault /problem management.
Our ‘TRILAN I.T. assist’ Service offering is based around what our customers need and want, rather than squeezing them into one of a ‘one size fits all’ package. Customers networks, whether it be Servers and PC Workstations running Windows Server, Windows Small Business Server, or any Microsoft desktop OS and Office Suites, Phone Systems, WAN’s(Wide Area Networks), Wireless (Wi-Fi) or Surveillance, are unique in size, design and complexity.
TRILANIT assist is also involved in the consultation and design of all TRILANIT solutions. We have traditionally partnered DELL in the provision of hardware, but will willingly supply alternatives should customers prefer.
Our TRILANIT assist support will be tailored to your needs, whether it be Non-Contract as and when, contracted with a defined MTTR (Mean Time to Respond), Remote Only, Remote and On-Site, or just On-Site, UK wide, and up to 24/7/365.
The right level of coverage, with a support partner you can depend upon, leaves you free to focus on your other business priorities.
In addition to the above, if you require 3CX support from us we will also assist in keeping your 3CX system up to date with the latest patches and software upgrades. We will also backup you 3CX configuration to our Data Centre once a week so that in the even to a major failure we can help bring your 3CX service back to life as quickly as possible. The ability to backup is also available at extra cost.